PRIVACY POLICY
Effective Date: May 2017
Last Updated: July 7th 2026
Privacy Policy for Lorraine Butterfield (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our services, or contact us.
1. Who We Are: Business Name: Lorraine Butterfield: Owner: Lorraine Butterfield Email: lorraine_butterfield@hotmail.co.uk Website: https://www.lorrainebutterfield.com
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
2. Information We may Collect personal information including:
● Your name
● Email address
● Telephone number
● Postal address (where required)
● Billing information
● Information provided through contact forms
● Health and wellbeing information you choose to share for coaching purposes
● Emergency contact details (if applicable)
● Questionnaire responses
● Course or programme participation information
● Website usage information through cookies and analytics
3. How We Use Your Information We use your information to:
● Deliver coaching programmes and services
● Communicate with you regarding appointments and bookings
● Process payments
● Provide customer support
● Send newsletters where you have given consent
● Improve our services
● Maintain client records
● Meet legal and regulatory obligations
● Protect our business against fraud or misuse
4. Lawful Basis for Processing We process your personal information under one or more of the following lawful bases:
● Your consent
● Performance of a contract
● Compliance with legal obligations
● Our legitimate business interests
Protection of vital interests where applicable
5. Special Category Data - As part of providing holistic wellbeing and menopause coaching, you may voluntarily provide information relating to your health or wellbeing. This information is treated as Special Category Data under UK GDPR. We process this information only:
● with your explicit consent;
● where necessary to provide the services you have requested; or
● where otherwise permitted by law.
6. Marketing Communications We will only send marketing emails where:
● you have subscribed;
● you have opted in; or
● we are otherwise permitted by law.
You may unsubscribe at any time using the unsubscribe link within our emails or by contacting us directly.
7. Cookies: Our website may use cookies to:
● improve website functionality;
● remember user preferences;
● analyse website traffic;
● improve user experience.
You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
8. Third-Party Service Providers: We may share your information with trusted service providers who assist us in operating our business, including:
● payment processors;
● website hosting providers;
● email marketing platforms;
● online booking systems;
● video conferencing providers;
● cloud storage providers;
● accountants or professional advisers where required.
These providers only receive information necessary to perform their services and are expected to keep your information secure.
9. Data Security: We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention: We retain personal information only for as long as necessary to:
● provide our services;
● comply with legal obligations;
● resolve disputes;
● maintain appropriate business records.
When information is no longer required, it is securely deleted or anonymised.
11. Your Rights Under UK GDPR, you have the right to:
● access your personal information;
● request correction of inaccurate information;
● request deletion of your personal information where applicable;
● restrict processing;
● object to certain processing activities;
● withdraw consent at any time where processing relies on consent;
● request transfer of your data where applicable;
● lodge a complaint with the Information Commissioner’s Office (ICO).
12. Children’s Privacy: Our services are intended for adults aged 18 years or older. We do not knowingly collect personal information from children.
13. International Data Transfers: Some of our service providers may store data outside the United Kingdom. Where this occurs, appropriate safeguards will be implemented to protect your information in accordance with UK data protection laws.
14. Links to Other Websites: Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
15. Changes to This Policy: We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.
16. Contact Us: If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact: Lorraine Butterfield Email: lorraine_butterfield@hotmail.co.uk Website:httsp://www.lorrainebutterfield.com. If you remain dissatisfied with our response, you have the right to make a complaint to the Information Commissioner’s Office (ICO).